Customer Service Manager — Subclass 491 Pathway
Skilled Work Regional (Provisional) visa · 5 years provisional → PR pathway via Subclass 191
At a glance
- Visa
- Subclass 491 — Skilled Work Regional (Provisional) visa
- Points test
- Yes — points-tested via SkillSelect
- Sponsor
- State nomination or eligible family sponsor
- Eligibility list
- MLTSSLSTSOLROLCSOL
- Base fee
- from $4,640 (check immi.gov.au for current fee)
- Processing time
- ~8-15 months (median)
Skills assessment for this occupation
Assessing Customer Service Manager for migration purposes is handled by: VETASSESS.
Each occupation has a single designated assessing authority — refer to the occupation page for the body that assesses it.
Customer Service Manager × Subclass 491 — pathway overview
Customer Service Manager (ANZSCO 149212) qualifies for the Subclass 491 Skilled Work Regional (Provisional) visa as it appears on the Regional Occupation List (ROL). This visa offers a pathway for skilled customer service management professionals to work and settle in regional Australia. The Subclass 491 is points-tested. Applicants must meet the required points threshold, supplemented by five points from state or territory nomination. A skills assessment from the relevant authority must be completed before submitting an Expression of Interest through SkillSelect. For Customer Service Managers, the skills assessment verifies management experience in customer service environments, including development of service standards, team leadership, CRM system management, and process improvement initiatives. Applicants must demonstrate relevant management experience, meet English language requirements, and satisfy health and character assessments. Holders must reside and work in a designated regional area throughout the visa period. The Subclass 491 is a five-year provisional visa. After two years of eligible regional employment, holders may apply for Subclass 191 permanent residency. Government fees are approximately AUD 4,770. For advice tailored to your individual circumstances, always consult a registered MARA migration agent.
Content last generated: 2026-06-26
Key requirements
High-level criteria for Subclass 491. Verify every requirement on immi.gov.au before applying.
- Under 45 years of age at invitation
- Competent English (IELTS 6 or equivalent)
- Positive skills assessment in a nominated occupation
- State/territory nomination OR eligible regional family sponsor
- Live, work, and study only in a designated regional area
- Health and character requirements
Other visa pathways for Customer Service Manager
State nominations for Customer Service Manager
States currently nominating this occupation — see the dedicated pages for state-specific criteria.