Customer Service Manager — Subclass 190 Pathway
Skilled Nominated visa · Permanent
At a glance
- Visa
- Subclass 190 — Skilled Nominated visa
- Points test
- Yes — points-tested via SkillSelect
- Sponsor
- State / territory nomination required
- Eligibility list
- MLTSSLSTSOLCSOL
- Base fee
- from $4,640 (check immi.gov.au for current fee)
- Processing time
- ~8-14 months (median)
Skills assessment for this occupation
Assessing Customer Service Manager for migration purposes is handled by: VETASSESS.
Each occupation has a single designated assessing authority for migration purposes — refer to the occupation page for the body that assesses it.
Customer Service Manager × Subclass 190 — pathway overview
Customer Service Manager (ANZSCO 149212) qualifies for the Subclass 190 Skilled Nominated visa through inclusion on occupation lists used by various Australian states and territories. This visa provides permanent residency for skilled customer service professionals through state sponsorship. The Subclass 190 is points-tested. Applicants must meet the minimum points threshold, with state or territory nomination adding five points to the total. A positive skills assessment must be obtained before submitting an Expression of Interest through SkillSelect. Skills assessments for Customer Service Managers are typically conducted by a business management or industry-specific assessing authority. Applicants must demonstrate substantial experience managing customer service operations, including team leadership, complaint resolution systems, quality assurance, and performance management. English language proficiency must be demonstrated through an approved test, and health and character requirements apply. State nomination conditions differ by jurisdiction, with some requiring regional employment commitments. Subclass 190 grants permanent residency directly. Holders must reside in the nominating state or territory for two years. Government fees are approximately AUD 4,770. For advice tailored to your individual circumstances, always consult a registered MARA migration agent.
Content last generated: 2026-06-26
Key requirements
High-level criteria for Subclass 190. Verify every requirement on immi.gov.au before applying.
- Under 45 years of age at invitation
- Competent English (IELTS 6 or equivalent)
- Positive skills assessment in a nominated occupation on a state list
- State or territory nomination (each state runs its own program)
- Commitment to live and work in the nominating state
- Health and character requirements
Other visa pathways for Customer Service Manager
State nominations for Customer Service Manager
States currently nominating this occupation — see the dedicated pages for state-specific criteria.