ICT Customer Support Officer — Subclass 482 Pathway

ICT Customer Support Officer × Subclass 482 — pathway overview

ICT Customer Support Officer (ANZSCO 313112) is eligible for the Subclass 482 Temporary Skill Shortage visa. The occupation appears on the CSOL, enabling sponsorship under the Subclass 482 Short-term stream for periods of up to two years. ICT Customer Support Officers provide technical assistance to end users, diagnosing and resolving hardware, software, and connectivity issues across organisations. The visa is not points-tested. An approved sponsor must nominate the position and demonstrate genuine efforts to recruit locally before engaging an overseas worker. Skills assessment by the Trades Recognition Australia (TRA) is required, covering qualifications and work experience against Australian standards. English proficiency through an approved test and health and character checks are also mandatory. Processing typically takes one to four months after all documentation is submitted, though complex cases may take longer. The Subclass 482 application fee is approximately AUD 3,115 (primary applicant). Sponsors must pay the Skilling Australians Fund (SAF) levy, which contributes to training Australian workers. The levy amount depends on the sponsor's annual turnover and the duration of the visa granted. For advice tailored to your individual circumstances, always consult a registered MARA migration agent.

Content last generated: 2026-06-26